Monday, February 27, 2012

5 star hotel treatments-Walkin vs drive-in

How star hotels treat visitors: Answer lot of questions if you walk-in, get lots of respect if you drive-in

Car Rental agency Avis has its counters in some 5-star hotels (Trident in Chennai, Oberoi in Bangalore etc). Whenever I go to collect a car or return a car, I get two different treatments.

I rent cars on self drive from Avis and I prefer to collect them from their garage- this is because of two reasons- one: they charge Rs 300 to deliver it to my place and it costs much less to reach their garage by bus/auto. Second, I get to see other cars they have parked all around.

When I walk in to The Oberoi in MG Road, I am stopped at the main gate. I am asked who am I and what business I have inside their hotel. I need to explain that I came to collect the car and need to go to Avis counter. Sometime they don’t believe, I need to call Avis and make them talk to security. Eventually I am allowed in, with every guard watching me like a suspect and ready to overpower me in case I show any sign of unusual behavior. Never mind, I collect the rented car and drive out.

After a day or two when I need to return the car, I drive in. This time no question is asked. They ask me to stop- put the mirror under the car and open the luggage space to check. I get a salute and am allowed to proceed with a wish “Have a nice day sir”. As I pass the portico, bell boy is ready to unload the luggage, valet parking guy is ready to collect the car and park it. But to their surprise, I don’t stop at the portico of the hotel and proceed towards Avis counter.

Am just sharing an experience. Not sure if I should criticize them, because they’ve been habituated to do the same.

Couple of years ago Leela Palace was in news for banning entry to cyclists.


Farila said...

You are what vehicle you ride in these days huh?

Shrinidhi Hande said...


Trails of a Traveler said...

In some place, there is no respect for human. This has become a trend..

Too bad.


Shrinidhi Hande said...