13th October 2008, Café Coffee Day outlet in Terminal 1A, Delhi Domestic airport
2 of their staff were sitting at a corner and chatting-No customers at the counter.
Me: भैय्या ए समोसे कित्ने मे दी? (What is the cost of these Samosas?)
CCD guy: साब चियालिस रुपये एक प्लेट । (Rs 46 a plate)
CCD guy: सर् पन्द्रह मिनट लगेगा-हमारा शिफ्ट बदल् रहा है। -kuch counting or baaki kaam chal rahan hain (Sir, please wait for 15 minutes, due to shift change we need some time to do counting and other related work)
Our flight is delayed and we continue to wait. In between people started visiting CCD and making purchases. One hour later we checked in baggage, got boarding pass and came back to waiting lounge. We went to CCD counter again-No customers and same 2 guys sitting and chatting.
Me: भैय्या दो प्लेट समोसे लगाओगे? (Can you give me 2 plates of Samosas?)
CCD guy: Pandrah minute lagega sir, shift change ho raha hain na- counting or kuch auri kaam baaki hain (Sir, please wait for 15 minutes, due to shift change we need some time to do counting and other related work)
Me: कुच एक घन्टे पेहले तुम यही बात सुनाइ थी ना? क्या आप का शिफ्ट हर घन्टे बदल्ता रेह्ता है? (one hour ago you told the same thing-does your shift change every hour?)
CCD guy: surprised: Oh- aap tabh bhi the? Ek minute-main de dunga… (Oh-was it you that time? Just a min, I’ll get them for you)
I suspect these guys get only a fixed salary and no sales based incentive. So probably they are using this shift change excuse to sit idle whenever possible. CCD management should pay attention on this- else they would risk losing customers.