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Thursday, April 10, 2014

Zoomcar vs Carzonrent Myles- Blr Self Drive Comparison

I've written lots of posts about self drive rentals, but there's still more to write. In this post I am comparing 2 key operators in Bangalore, for self drive car rentals.

My detailed review of Zoom can be found here and recent carzonrent experience can be found here




Carzonrent Blr
Carzonrent.com
Remarks
Rent Amount
Approx 10-30% more than Carzonrent on weekends, but includes 240km worth fuel 

Same as Carzonrent during weekdays,  fuel included
 Swift Rs 1500 a day, XUV500, Rs 3200 a day etc, fuel extra
 Refer illustrations in the end
Myles has started charging 15% for weekends
Deposit & Liability
Rs 5000 per booking, which is max liability for the customer in any case
30k to 70k blocked on credit card, refund takes 2-3 weeks. Max liability is not clear, but believed to be within the blocked amount.
If you don’t have a credit card, you can’t rent from carzonrent
Fuel charges
240kms worth fuel included in rental, for subsequent use, per km charge of Rs 12/15 applied, fuel expense reimbursed
Car will be given full tank, to be returned full tank. No km limit. If returned less than full tank, a 15% charge in addition to fuel expense will be levied

Pickup locations
About 18 in Blr and counting, Many locations in Pune and NCR
About 19 in Blr and counting, available in many other cities, including Mysore and Mangalore

Pickup-drop
Not Available
Recently introduced
Carzonrent charges Rs 750 extra for airport locations
One way rental
Not Available
Not Available

Vehicle Options- Compact
Figo, Reva e20
Beat, Swift VDi, i10, Polo, Pulse, i20
Not all cars are available in all locations
Vehicle Options- Sedans
Vento, City S
Vento, Sunny, Etios

Vehicle Options- SUV/7 seaters
Ecosport, Scorpio, XUV500, Safari Dicor, Fortuner
Duster, Fortuner, XUV500, Ertiga, Innova, Safari Dicor, Scorpio
 Thar in Goa, Endeavor in Delhi
Vehicle Options- Premium cars
BMW 320d, A Class, GLA Class
C Class, E Class
BMW 5 series is available in Goa
Interstate permit
AP state permit will be refunded by Zoom
To be paid by customer

Automatic cars
BMW 320d, A Class, Reva e20, GLA class
Reva e2o, C Class, E Class

Booking Process
Very simple in fact, Breeze
Manageable- could be simplified. Need to sign few pages, block amount on card etc
Instead of taking copy of passport, DL each time, Carzonrent can take it once and store it
Offers
Many- weekday 40% discount, Tuesday extra discounts etc
None, same rate all days

Speed restriction
125kmph
100kmph, ridiculously low

Cancellation Policy
Possible but charges apply
Free upto 24 hours

Mobile App
Yes
No

Accessories in the car
Navigation, Line in cable, charger (all cars)
Video entertainment, fire extinguisher (in some cars)
Tissue paper- all cars

Active on Social Media
Yes, very active and responsive
Yes, reasonably active

Hourly Rent
Available, Min 4 hours
Available, (Min 2 hours)

Weekly/Long term
Available
Available

24 hour operations
No. (Between 6 AM to midnight only)
Yes

Booking Modifications
Very Easy, Charges apply
Impossible (need to cancel and rebook)



Refer below table for rental illustrations to identify which is cheaper when

Illustration 1: Weekday, quick city ride (120kms), 4 hours, Vento
Zoom
Carzonrent
Vento 4 hour rental: Rs 720 all inclusive
100 kms worth fuel included
Rs 12*20= Rs 240 extra
Total: 960 Rs (rent for 5 hours instead)
Vento 4 hour rental: Rs 1507 all inclusive
Fuel extra (about Rs 350) for 120 kms

Total: 1857 Rs


Illustration 2: Weekend short trip, 150kms, 4 hours, Compact SUV
Ecosport  4 hour rental: Rs 1950 all inclusive
150 kms worth fuel included
Total: 1950 Rs
Duster 4 hour rental: Rs 2261 all inclusive
Fuel extra (about Rs 640) for 150 kms

Total: 2900 Rs


Illustration 3: Weekend short trip, 300 kms, 2 days, Small car
Figo  2 day rental: Rs 5000 all inclusive
450 kms worth fuel included
Total: 5000 Rs
Swift VDi 2 day rental: Rs 2975 all inclusive
Fuel extra (about Rs 1200) for 300 kms

Total: 4200 Rs


Illustration 4: Weekend trip ultra long drive, 1000kms, XUV500, 2 days
XUV500 2 day rental: Rs 8000 all inclusive
450 kms worth fuel included
550*Rs 15=8250
Total: 16250 Rs
XUV500 2 day rental: Rs 6181 all inclusive
Fuel extra (about Rs 6000) for 1000 kms

Total: 12200 Rs


Illustration 5: Long term rental- 1 week, 2000kms, 7 seater
Safari LX 1 week rental: Rs 14000 all inclusive
1300 kms worth fuel included
Extra 700kms*Rs 15=10500
Total: 24500 Rs
Innova  1 week rental: Rs 15108 all inclusive
Fuel extra (about Rs 10000) for 2000 kms

Total: 25108 Rs


Note:
Rental amount as displayed in corresponding websites at the time of compiling this post. Rentals are subject to change
Fuel expense calculation is also approximate and may change over time based on fuel cost, driving style, vehicle and other parameters


Conclusions: 

Zoom scores heavily in terms of simple process, interactive website and support, not having to worry about fuel. Carzonrent on the other hand little cumbersome w.r.t process, but works out cheaper for very long drives. Carzonrent self drive business is operated by MyLes.
  • Weekend, ultra long drives- Carzonrent will work out cheaper 
  • Weekday and Long term rentals- if your usage is within 200-250kms a day, Zoom will work out cheaper
  • Weekend, depending on kms run and vehicles chosen, equation can tilt both ways. Compare and decide
  • If you don’t have a credit card, you can’t rent from Carzonrent. Zoom allows members to rent even without credit cards. Also amount blocked on your card can take up to 3 weeks to get released. If you don’t have enough credit limit or if you need your credit card limit for some other purchase, better to go for Zoom even if the rental is expensive by a few hundred rupees. Ease of process with Zoom makes it a lot hassle free, compared to the pain of waiting for Carzonrent to release your money. If the cost difference is small, I recommend Zoom.
  • Carzonrent doesn’t allow modifications to your booking. You can only cancel and rebook- Zoom allows shortening/extending booking.  
Also read exclusive vehicle reviews:
Drive a Mercedes Benz without robbing banks 

Read about Zoom's July 2014 policy change

Zoom: BMW 320d * Ecosport * Scorpio * Figo * Reva
Carzonrent: XUV500 * Ertiga * Duster * C Class * Carzonrent Goa experience

56 comments :

Wholesale sterling rings said...

Thanks for sharing this wonderful post, It is awesome.

3D animation career chennai said...


Awesome post, thanks for sharing this post..

Ajay said...

Excellent and well put Srinidhi.

Shrinidhi Hande said...

Thanks Ajay

Shrinidhi Hande said...

Thanks Ajay

Mahesh Divya said...

informative post !

Shrinidhi Hande said...

Thank You

Nara said...

Very informative. Appreciate that.
Can you please let me know is there any excess insurance available for self drive cars in India? thanks

Shrinidhi Hande said...

What do you mean by 'Excess Insurance'? All cars are covered fully under insurance. In zoom even members are covered under insurance

illusion said...

mr.hande if you can guide on the start up in mumbai i am interested my cel no 9930922366

Shrinidhi Hande said...

Dear Illusion

I am not clear what you're looking for. Please be little more specific

Kshitij Verma said...

Zoom will charge 5000 refundable deposit from today. Also, minimum duration for a hourly booking is 4 hours from today.

Shrinidhi Hande said...

I saw the announcement. My weekend is about to begin. Once I am back I will re-do the calculations w.r.t new rates.

Anonymous said...

Why they can't have any place pickup and any location drop off facility

Shrinidhi Hande said...

They should be able to- if booking software is upgraded to be able to deal with this kind of scenario, OR they will have to employ someone to drive the car to its base location, once it is returned...

Anonymous said...

You did not mention liability. zoomcar offers max liability of Rs 5000/-. carzonrent does not mention anything about this. For this reason alone, I would prefer zoomcar even at higher charges.

Anonymous said...

Hi Friends, Just wanted to know if the cars rented are facilitated with Airbags.

Shrinidhi Hande said...

Not all.. but few high end cars are fitted with airbags..

Zoom's GLA, A class, 3 series, Ecosport and XUV W6 come with airbags

Similarly few carzonrent models have airbags

prageesh said...

Was my first and last booking with carzonrent due your below highlights.

1. Delivery location is different from the one mentioned during booking

2. Arrogant behavior by office staff

3. Delivery is based on office staff convineince and customer has to literally wait for 2 hours outside office in total.This is not a 24x7 faciltiy

Shrinidhi Hande said...

Which city Prageesh?

Anonymous said...

Staff of both zoom and carzorent behave as they are doing a favour on you by renting you the car. Most of the cars are abused and gues what it's not the customer but the staff themselves who have screwed all the cars.

Rahul said...

It is Zoomcar the best service....I had used Scorpio, awesome experience & they refunded the repair & Fuel bills within 10 days time.

Rahul Monde

Shrinidhi Hande said...

Thanks Rahul for your experience.

@Anon: Folks I interacted with were by and large friendly... there could be some exceptions.

Also reaching a human being on customer care is getting very difficult of late

Anonymous said...

excellent review and very useful information

Shrinidhi Hande said...

Thanks

kanak thakur said...

Myles self drive car very transparent and good service

Shrinidhi Hande said...

Yes...

Corporate to Kitchen said...

Thanks for this information! I was comparing the rates & I could see a difference of 11000 between zoom & carzon for 1 week rental. We were thinking of a Suv (safari/duster/scorpio). The pricing taken from their sites to compare. I am not sure on how the service is for carzon. This will be our first car rentals in India & we don't want to be e . Since you are an expert, any advice would be appreciated. For first 4 days we will be using just in bangalore city, so kms wont go higher than 150 per day. the last 2 days we would be going for a long trip.

Shrinidhi Hande said...

ZOomcar rental includes fuel for 240kms a day, so it would appear higher. Do read tariff policies and do the maths. You can try carzonrent if your usage is too less or too much. If it averages around 240km per day or most of the usage is on weekdays,try zoomcar

Raghu said...

HI

You comparison is totally wrong
for XUV 1000KM Illustration 4), what is the millage you calculated for XUV,
as per you comparison it's 7.9 KMPl it's totally wrong,
i took car from myles & Zoom cars many times, compare to Zoom car myles car response is really good, & if you calculate properly myles car is worth then zoom cars.

I face many issue with Zoom cars, they service is really pathetic.
You can't plan any travel by trusting Zoom Cars, simply they take a booking & you won't get the car which you booked, i face this issue almost 3 time out of 5 times booking,
Many of my friends also face the same issue with Zoom Car,
But in case of myles car they won't even take the booking if the car is not available.

Recently i took car from myles it's almost 1500KM for 4 days, for XUV the difference was almost 7K more in Zoom car.

Shrinidhi Hande said...

@Raghu
What is the mileage you got with XUV500? You may get upto 10 if you drive very well with little load and little usage of AC.

Yes, of late there're many complaints emerging on Zoom, as they scale big time, they seem to be unable to maintain same level of customer satisfaction and quality control.

Yes, for 4 days you get about 960km only in Zoom car. The per km Rs 15 thereafter will be much more than buying your own fuel in Myles.

Shrinidhi Hande said...

Please explain which part of my comparison is wrong... Of course fuel expense, rental etc may change over time. Blog post is little old and may not reflect latest numbers.

Vijay Arcot said...

Myles now mentions in their website that speed limit is 100 kmph
This is a major deciding factor - very restrictive limit. Let's say you are driving on any of the national highways (especially the ones connecting the Metros) with no effort you will reach 100 kmph and in some stretches you can safely do 120 kmph.
Hence very easy to breach the speed limit. I wouldn't want to this given the fines!
No No to Myles because of this limit!

Shrinidhi Hande said...

@vijay- heard it from few friends-unfortunate decision from Carzonrent.... Something above 150 might have been acceptable, 100 is very less.

sushill said...

Hi,
I have question and this may not be app thread...but I go ahead anyway.
Have you come across a system were u pay a deposit for a car which is interest free.Use the car for a time period and give it back and then get your deposit back.
For example--I take/borrow/lease/rent your Merc paying you a 10 lakh deposit,use the car for a year. Give it back unscratched--you refund my money.
a)Hv u heard of something like this? b)Do you anyone who does this?

Arundhati Bakshi said...

Hi,

My first, worst and last experience with Zoomcar. The service is pathetic and highly unprofessional. To top it all, they deduct cancellation fees as they do not carry road permits and force you to cancel your booking at the nth hour. Papers were missing for the car assigned to us and then the next car allotment took 45 minutes.

Lastly we discovered they do not have road permits from Andhra and want you to stand in the queue and pay the tax and then claim it..highly doubtful

Arundhati Bakshi said...

Hi,

Please do not book Zoomcar. The service is pathetic and highly unprofessional. To top it all, they deduct cancellation fees as they do not carry road permits and force you to cancel your booking at the nth hour. Papers were missing for the car assigned to us and then the next car allotment took 45 minutes.

Lastly we discovered they do not have road permits from Andhra and want you to stand in the queue and pay the tax and then claim it..highly doubtful

Shrinidhi Hande said...

Hi Arundhati

Zoomcar not having Andhra permit was known thing from Day 1.

Paying interstate permit is inevitable in most state borders. More in this post http://www.enidhi.net/2014/05/interstate-tourist-taxi-permit-mafia.html

Thanks for sharing your observations.

@Sushil
I have covered the lease topic in this post
http://www.enidhi.net/2013/12/bmw-financial-and-operational-lease-how.html

Shrinidhi Hande said...

Also note that Myles doesnt reimburse any interstate permit

Satish Yadava said...

hi,
very good comparison...
i have booked zoom car Scorpio for a outstation long trip (Tamil nadu and Kerala) would like to know will there be any problems reading interstate taxation??
i also want to know weather zoom cars comes with a roof top luggage carrier???

Shrinidhi Hande said...

Don;t think any car has roof top luggage carrier. There is no way to request such things-

THere wont be problem, but you will have to wait in line and pay interstate tax- Rs 150 for Kerala, not sure of TN- few hundreds only. Depending on rush the process may take a few hours

prasannabk said...

Hi,
I called the zoom car and enquired for a few things.I am looking for a self driven car and they said that the rental charges will be Rs4,600/-. I want to book for Bangalore-Tirupthi and return.I wanted to know whether the rental charge of Rs4,600/- is for the entire trip or is it on daily basis.I need the car on 23rd december at 9PM and will be returning back on 25th december evening by 8PM.I am trying to enquiry the same with zoom car but they are not responding to my calls.I have registered at their website,downloaded the app as well.

Shrinidhi Hande said...

@Prasanna

Just use their website- it will give exact amount based on day, car type, duration etc.

From what you have specified, looks like it is 2 day rental amount for a Figo. Will include 480 kms worth fuel usually... beyond with Rs 12 per km is charged.

Just use their website or app for exact rates and to book

Thilak said...

Seems like the policies have drastically changed since this comparo is posted.

Anonymous said...

Hi,
Can you please share that how come Zoomcar is able to work on such low deposit rates, considering the prices of the car?

Shrinidhi Hande said...

@Thilak
Yes, things have changed a lot. Will try to update

@Anon- I am not sure, but my guess i they have worked out a deal with insurance company- wherein they will probably pay a slightly higher premium per rental in exchange insurance co would cover any damage in excess of Rs 5000.. Just my guess

Mohamed Baheej said...

Need to know how much does Zoom car charge advance deposit for XUV 500?

Shrinidhi Hande said...

It is the same for every car- Rs 5000

Musharraf Ahmed said...

Very informative ,keep up the good work.

Shrinidhi Hande said...

Thanks Musharraf

Jaspreet said...

Thanks v much for this.. but this seems like 2 years old.. Is there an updated comparison? I know "Myles/CarzOnRent" have done some major changes now.. Any help would be appreciated! Thanks.

sushill said...

The updates that myles has done is well hidden, tried to book with them in Goa and Coimbatore..not possible. Stick with Zoom, very very good.

suresh balaji said...

Consider I am hiring a zoom car for 2 days and km limit is 720 km ..my trip will come around 1000 km .my fuel tank will be empty around 600km after that should I fill fuel of my own cost???? They will charge 15rs / km additional

Shrinidhi Hande said...

@Suresh- You should fuel up yourself and submit the bill- they will refund the bill amount.

@Sushill- I have booked with Myles Coimbatore and Goa. Can you explain on the concerns?

@Jaspreet- I will try to update it whenever time permits. Both companies keep launching new schemes, offers, discounts etc on regular basis- I can't keep manually updating this post every few days

john sweet said...

Hi Guys,
I have booked a Mahindra XUV 500 from Myles on Registration No.TS09UA4378 on 25 June 2016 to 26 June 2016 from Hitech City, Hyderabad.
On prior inquiry of details, the team here mentioned that we have to pay insurance claim charges in case of accident along with other details.
At the time of return I had a parking accident where i made scratches on side doors and minor one on front bumper and they again assured that it would be covered in insurance and balance amount after deducting claim charges will be refunded to me.
But when I went to your office in Hitech city on 06 July, they showed me insurance charges of 12000(paid by insurance company) and asked me to call on +91 8885666522 to get further details.
On inquiring on details today(10 July), this guy said that the liability charges are 12k and I need to pay additional 7k to you. Which is ridiculous because you claimed the total amount through insurance and cheating me to pay the damage amount of 12k again.
Please look into this complaint and get my refund immediately.
This is the first such experience with Myles till now and hope it should be the last and shouldn't be the last ride with you.
Thanks,
Mukesh
krishnamukesha@gmail.com

Shrinidhi Hande said...

Sounds very odd.. Max liability should be 5k, the amount blocked on your card.

Take it up with their call centre and customer care, not local office