AirAsia ticket booking passenger name correction process - eNidhi India Travel Blog

AirAsia ticket booking passenger name correction process

What to do if you book a ticket with wrong passenger name? In principle, name once specified during booking can’t be changed. It is your money, your ticket, you should have the liberty to assign it to someone else right? Sounds reasonable, but most of the travel services such as airline, railways etc do not allow name changes, for primary reason that such practice will allow someone to book cheap ticket early and then sell it for profit later to someone else, make money in the process.  Thus No airlines give a provision to change names.

However, human beings commit mistake. What to do if we misspell a name? or entered surname wrongly? If you arrive at airport with a name on ticket that doesn’t match your travel document, security staff may not even let you in. Even if they do, airline staff can deny check in. So it is important that we check the name spelling and ensure that it tallies with the travel document we have. I had such experiences a few times and below is what I went through.

Spice jet name correction experience, 2013:  I had got the surname name wrong. I was told the following: Spicejet will add a remark against our PNR so that check-in counter staff is informed of the mistake and they won’t create a problem. But if Airport security deny entry there’s nothing airline can do about it. 

I said fine. There was no problem from airport security and my guests could travel normally. 
Air Asia plane in Changi Airport, Singapore
Air Asia Name correction experience: With Air Asia, 2015 I had the same problem. One of the passengers had a 4 word name, three words were given name, one word was in surname section. I entered two words in first name and 2 words in surname while booking the tickets. Didn't realize the mistake while booking cheap tickets and realized it only later.

I called AirAsia India helpline 1800 500 8000 and found that in order to get names corrected, I should fill a form online and should wait for 5 working days.

http://www.airasia.com/my/en/e-form.page (2020 update: link not working now- you've to deal with chatbot on airasia website which is more pain than earlier.

I did the same, got an email acknowledgment for the same, waited for 10 days, nothing happened. Then called again, reminded them and they promised to escalate it. Within next one day, they corrected the name and sent me modified itinerary.

Thankfully Air Asia doesn't charge extra for this service. Some airlines do. Also airlines are not mandated to honor such requests. if the discrepancy is too much they may as well deny the request.

If denied your only option will be to cancel and buy a new ticket. So be careful. Kiruba shankar had made a same mistake- Kiruba had given wrong name while booking tickets, so cleartrip cancelled his ticket and got a new PNR, which wasn't told to him. As Kiruba appeared at the airport with old ticket, airline turned him down as ticket was cancelled. Kiruba tweeted that Cleartrip took his money but didn't book ticket, tweet went viral and cleartrip compensated him with free upgrades etc. Details of the Kiruba Incident here on cleartrip blog. If only either parties had checked the spelling properly before booking or after booking, lot of confusion could have been saved. That said, if you book a wrong ticket to a third party side, getting corrections done could be even more expensive & time consuming.

57 comments:

  1. Hi,
    Thanks for your post. it helped me a lot. As you said, I tried with live chat. Air Asia Guy corrected my spelling immediately and sent me revised itinerary..
    Without taking anything extra..
    Thanks Air Asia..

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    Replies
    1. maam I need help. the surname that I enetered was wrong. What should I do?

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    2. A letter mistake in my name, can i correct it?

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    3. I need to add my given name can you help mr with this

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  2. @Srinivasa- thanks. Enjoy your flight. Where are you headed?

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  3. Pls help me i had a problem now...i wrongly put the middle name instead of the surname.is it have any charges and it is possible to change?or is it can leave it like that.

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  4. Hi Vangie

    Please raise a request with AirAsia as per the process explained (ask airasia). Attach a copy of your passport. Swapping middlename and Surname should be possible.

    ReplyDelete
  5. Hi Vangie Sempio,
    Dont take any risk, you can change it easily from Airasia live chat. Try it..

    ReplyDelete
  6. Hi,

    This post was helpful...

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  7. Plz my passport name tanmoy sarkar nd tickets tanmay sarkar.plz changes the name

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  8. Hi! Good evening. Is it still possible to change the surname of the passenger for there was a confusion? We are traveling from the Philippines Tacloban to Manila Flight.

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  9. Yes. You can change it..Please follow the procedure mentioned above..

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  10. Got an air asia ticket without a surname .is it a problem?

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  11. is it Domestic or international ticket. you wont get any problem incase if it is domestic.better you need to update it incase if it is international ticket.
    Please follow the procedure mentioned above to update your name..

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  12. Hi I m ms jumati binti juil. Can I change mr.I ms

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  13. hi iam sekhar,,i have one proble..we are booking eleven tickets..but changes some names and age how to plz solve my problem

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  14. hi please help me, my name on ticket spelled in small letter instead of capital letter. is that will be any problem? or i need to request change on it. change it to capital letter?

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  15. Uppercase/lowercase is not a problem as far as I know...

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  16. I booked spiceJet ticket. Surname had 2 letters missing. 1st call with customer care: he asked me to cancel and rebook. called again after 5 min: this guy corrected name without any extra charge.

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  17. Thanks for sharing your experience. Yes, some support guys are cooperative...

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  18. Hi you have given confidence. I am in worry. I booked air Asia ticket from Chennai to Bangkok. Till i have not applied for passport. With the available documents I have given surname as 'A'. After applying for passport, they have given in full form 'Atturi'. Is the air line change the name

    ReplyDelete
    Replies
    1. Hi am facing the same problem. I booked AirAsia multiticket from makemytrip. I have given my name as rohini s instead of rohini sadhasivam. I have raised request through makemytrip,can this be updated??

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    2. Follow the process outlined- raise request with AirAsia directly- all the best

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  19. I for got to out the middle name but its then on my passport in the given name section. Do i need to add the middle name for international ticket to Melbourne or First name and Surname will do.

    ReplyDelete
    Replies
    1. Speak to the airline. better to get it corrected and ensure that ticket reflects exactly what your document shows, to avoid any hassle during the trip.

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  20. Hey,

    I accidentally put last name in first name and last name is different as I booked 4 adult 1 child.Is there any way I can rectify it

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  21. Sir mera naam shyam babu h lekin ticket booking karte samay shyam babu babu hogya h to sir mera naam correction ho sakta h kebal shyam babu hi krna h

    ReplyDelete
    Replies
    1. आप यहाँ दिया हुआ steps follow कीजिये और अपना request दर्ज कीजिये. All the best

      Delete
  22. hi
    out of 7 passenger names , 6 passenger's first name got erroneously saved for unknown reason, realized after getting the ticket , however go air denying any change or correct letters of the name and asking to cancel and rebook.
    Go air Acting pricey .cant take the huge loss if cancelled.

    ReplyDelete
    Replies
    1. Feels like an odd case- airline systems are generally robust enough not to err like this and passengers are supposed to double confirm everything before paying- how bad is the mistake- only few characters missing/typo or major changes? Booked on goair website or somewhere else?

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  23. Hi! I need some help, I spell my boyfriend's surname wrongly; while I book AirAsia ticket few days ago; please let me know how can I correct spelling! Hope someone can help me out, his flight is around the corner.

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  24. Hi, please help. I booked on AirAsia website and entered my aunt's name and her birthday. Then there was the red tab about earn points so I logged in my account log in. It change the name to min, not my birthday though which was saved on my account. I did not notice that and went to pay it. It was around $397. I called them and they said ICT will investigate for 48-72 hours. Its not like I intended to sell it afterwards. Its my name and my aunt's birthday. What do you think about this?

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  25. hi sir, help me to change surname on flight tickets its domestic flights.Today only i had booked it but need to correction of surname please help me sir

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  26. Sir my pnr no FPHT3L BUKING 9473761049 KINDLY CHANGE NAME TO KESARAM SIRVI AS BY MISTAKENLY IT WAS ENTERED AS KESATAM SIRVI KINDLY THE NEEDFUL

    ReplyDelete
    Replies
    1. You should be contacting the airline using steps described above.. I can't change anything

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  27. Sir
    My name is shaheen abdul..but in ticket has been written abdul shaheen.. is there is any pr

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    Replies
    1. I think yes. First name and last name can't be interchanged just like that. Unless airline staff are either kind or ignorant to ignore it..

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  28. how can i change the name of passenger ticket

    ReplyDelete
    Replies
    1. You can't,, only typos if any are allowed in some airlines

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  29. मेरे भी नाम के spelling मे mistake हुआ है तिकीट air asia का है

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  30. how much to pay name correction instead of joyce is joyce garren pls help me

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    Replies
    1. There is no payment. If the error is minor and if airasia staff are convinced that it is a mistake, correction will be done for free. If rejected you've to cancel tikcet and book fresh one

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  31. I had booked a flight in which Surname is in ticket but not in ID is there any problem because the surname is mandatory while booking?

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    Replies
    1. You can use your name again as surname if you don't have surname in ID

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  32. Tahnk you Air Asia.. the way you help me today , for removing my surname. it was really a great help for me. my concern was i put second name in surname, by contacting ava they have corrected my name. thank you once again.

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  33. my surname wrong so requesting you to do the needful of changing my surname.from Karuna rai to karuna Chettri.
    Kindly find the attachment.

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  34. Need to change my surname KOIL to KOLI

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    Replies
    1. contact airline.. 7 years to this post- Air Asia India is almost separated from Air Asia. their rules might have changed

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  35. hi can help me pls i was make a booking name bhone bhone myint kyaw correction name is Bhone myint kyaw how can i do about this pls

    ReplyDelete

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